1. What does a freight forwarding company do?
A freight forwarder manages the transportation of goods from the origin to the final destination. This includes booking carriers, preparing documentation, clearing customs, arranging warehousing, and ensuring smooth delivery through air, sea, or land.
2. How do I choose the right logistics partner?
Look for service range (air/sea/land), reliability, tracking technology, customs clearance expertise, pricing transparency, and strong client reviews.
3. What information do I need to request a quote?
Provide shipment origin & destination, cargo type, weight & dimensions, mode of transport, delivery timeline, and any special requirements (temperature-controlled, fragile, hazardous, etc.).
4. How is shipping cost calculated?
Costs depend on the transport mode, weight/volume (chargeable weight), route, cargo type, customs duties, and any additional handling or special services needed.
5. How long does shipping usually take?
Transit time varies by mode:
6. Do you offer end-to-end door-to-door services?
Yes. From pickup to customs clearance to final delivery, door-to-door service ensures the complete logistics process is handled by one provider.
7. Do you handle customs clearance?
Yes. A clearance team manages documentation, duty payments, HS code classification, and communication with customs authorities to prevent delays.
8. What documents are required for shipping?
Usually:
9. How can I track my shipment?
Tracking is available through regular status updates, online tracking systems, and support teams who provide real-time shipment visibility.
10. Do you offer insurance for cargo?
Yes. While carriers offer limited liability, full-value cargo insurance covers unforeseen risks such as damage, loss, or accidents.
11. What types of cargo do you handle?
We manage general cargo, commercial shipments, machinery, e-commerce goods, industrial equipment, perishables, fragile items, and GCC-bound regional loads.
12. Are there restricted or prohibited items?
Yes. Certain goods require additional permits or may be banned depending on UAE and destination regulations. You can share your cargo details, and we will advise accordingly.
13. Do you provide warehousing & distribution services?
Yes. Services include storage, inventory management, pick/pack, cross-docking, and regional distribution across the UAE and GCC.
14. Can you manage urgent or last-minute shipments?
Yes. Air freight and express logistics options are available for time-sensitive shipments, subject to cargo type and carrier availability.
15. Do you offer both personal and commercial cargo services?
Yes. We handle corporate logistics, B2B freight, and personal shipments including relocations or small-volume cargo.
16. What areas do you serve?
We provide logistics solutions across the UAE, GCC (including Oman, Saudi Arabia, Qatar, Bahrain, Kuwait), and global routes via air & sea networks.
17. Do you support multimodal transportation?
Yes. We combine air, sea, and land transport to optimize cost, speed, and handling efficiency for complex supply chain needs.
18. How do I get started?
Simply contact us with your shipment details. Our team will review your requirements and share a personalized, competitive logistics solution.
19. What can I do to prepare my cargo for international shipping?
Ensure correct packaging, accurate commodity description, correct HS code, complete documentation (invoice, packing list, origin certificate), and comply with destination country requirements. Early preparation reduces delays.
20. How soon can you pick up and deliver my shipment?
Pickup can often be arranged within 24-48 hours in the UAE (depending on origin & cargo type). Transit time depends on mode and destination; we will provide estimated delivery times at the quoting stage.
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