Privacy Policy for GoldenTopaz.ae

Information We Collect

We may collect personal and business information that you provide directly when you interact with us, including:

• Name, company name, job title
• Contact details such as email address, phone number, and business address
• Shipment details, cargo information, and service requirements
• Billing and payment information related to service invoices
• Any information shared through contact forms, service inquiries, or customer support communications

We may collect personal and business information that you provide directly when you interact with us, including:

How We Use Your Information

Your information may be used to:

• Respond to service inquiries and provide logistics or freight quotations
• Handle the organisation of freight transport, warehousing activities, and supporting logistics processes
• Communicate shipment updates, documentation requirements, and service-related notices
• Process billing, payments, and maintain financial records
• Improve our website, services, and customer experience
• Comply with legal, regulatory, and customs-related requirements
• Protect our systems and services from unauthorized access, fraud, or improper use

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve website performance. You can manage cookie preferences through your browser settings.

Data Sharing & Disclosure

We may share relevant information with trusted third parties only when necessary to deliver our services, including:

• Shipping lines, airlines, and transport carriers
• Warehousing and logistics partners
• Customs brokers and regulatory authorities
• Payment processors and financial institutions
• IT and website service providers

We never sell, trade, or lease personal data to third parties that are not involved in our services.

Data Security

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or alteration. While we take reasonable steps to safeguard data, no online system can be guaranteed completely secure.

Your Rights

Depending on applicable laws, you may have the right to:

• Request details of the personal data we have collected and stored about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, where legally permissible
• Withdraw consent for marketing communications at any time

You can make these requests by reaching out through the contact details listed below.

Third-Party Links

Our website may contain links to external websites. We do not oversee and are not liable for the privacy practices or content of external websites.

Changes to This Policy

This Privacy Policy may be revised periodically, and any updates will appear on this page with a new effective date.

Contact Us

If you have questions about this Privacy Policy or wish to make a data request, please contact:

Golden Topaz Shipping LLC
Email: info@goldentopaz.ae
Phone: +971 4 263 0440
Address: Saih Shuaib 4 – Dubai Industrial City – Dubai, United Arab Emirates